FAQs

WHERE DO YOU SHIP FROM?
Our products are from a variety of suppliers in China and the USA.  Most of these products' origin will be China - just like 99% of things in your home most likely!

HOW LONG WILL IT TAKE TO GET MY PURCHASE?
As we're a new business, due to the nature of our current supplier, fulfilment processing can take 2-5 business days, and shipping can take 7-10 business days.
So in total, it could take 9-15 business days for you to receive your purchase.
All orders come with a tracking number once the purchase is ready to leave the warehouse so you can see whereabouts your package is!

HOW CAN I TRUST YOUR STORE AND PRODUCTS?
Our suppliers have been Vetted by our Supply Chain Management already, but we like to go that one step further and test the products too to double check the quality, size and purpose of the product!

IS SHIPPING FROM OVERSEAS EXPENSIVE?
Not for you!  We have set flat fee rates for shipping, and we will swallow the shipping fees no matter how much it costs us. You will know exactly how much you're paying and if it's a little more expensive than we'd like, we cover that for you. 

ARE YOUR PRODUCTS SUITABLE FOR SMALL AND BIG DOGS?
Yes!  We will usually state in each product whether we think the product is suitable for smaller or big dogs, so check the product descriptions for that! 

WHO IS SCHNEET AND WHERE THE HECK DID THAT NAME COME FROM?!
Schneet is our lovely Golden Retriever, Bertie.  We're not sure where the name came from.. it's a conversation we often find ourselves talking about.  Schneet, Schneetle, SchneetleBert all came when he was a pup, and it just stuck! 

HOW CAN I CONTACT YOU?
You can contact us from the CONTACT page, or to customerservice@schneetdogsupplies.co.uk